At Arvind Industries, customer satisfaction is our top priority. We stand behind the quality of our uniforms and are committed to resolving any issues you may experience. Please read our Refund and Return Policy carefully to understand the terms and procedures for returns, exchanges, and refunds.
Return Window
We offer a 7-day return window from the date of delivery for all standard (non-custom) orders. To be eligible for a return, you must initiate the return request within 7 calendar days of receiving your order. Returns requested after this period will not be accepted.
Eligibility Conditions
To qualify for a return, the following conditions must be met:
- The product must be in its original, unused condition — unworn, unwashed, and unaltered
- All original tags, labels, and packaging must be intact and attached
- The product must be returned in its original packaging
- Proof of purchase (order confirmation email, invoice, or receipt) must be provided
- Clear photographs of the product showing the reason for return must be submitted along with the return request
Items that do not meet the above conditions may be rejected upon inspection, and the product will be returned to you at your expense.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been worn, washed, altered, or damaged by the customer
- Items without original tags, labels, or packaging
- Products returned after the 7-day return window
- Clearance or sale items (unless defective)
- Items with minor variations in colour, texture, or finish that are inherent to the manufacturing process
Custom Orders
Due to the personalised nature of custom-manufactured uniforms, the following terms apply:
- Before Production: Custom orders may be cancelled with a full refund if the cancellation is made before production begins
- During Production: Once production has started, custom orders cannot be cancelled, returned, or refunded. This includes orders with custom embroidery, logos, specific colours, or bespoke sizing
- After Delivery: Custom orders are non-refundable after delivery unless the product is defective or does not match the approved specifications and samples
- Sample Approval: Customers are responsible for verifying and approving samples before full production begins. Issues arising from approved samples are not eligible for return
For bulk custom orders, specific return and cancellation terms will be outlined in your order agreement or quotation.
How to Initiate a Return
To request a return, please follow these steps:
- Contact our customer support team via email at connect@arvindindustries.net or call +91 8406044444
- Provide your order number, the items you wish to return, and the reason for the return
- Attach clear photographs of the product showing the issue or reason for return
- Our team will review your request and respond within 1-2 business days
- If approved, you will receive return shipping instructions along with a return authorisation number
- Ship the product back to our facility using a trackable shipping method
Refund Process and Timeline
Once we receive and inspect the returned item, we will process your refund as follows:
- Inspection: Returned products are inspected within 2-3 business days of receipt to verify eligibility
- Approval Notification: You will receive an email confirming whether your refund has been approved or rejected
- Refund Processing: Approved refunds are processed within 7-10 business days from the date of approval
- Refund Method: Refunds are credited to the original payment method used during purchase (bank account, credit/debit card, or UPI)
- Shipping Charges: Original shipping charges are non-refundable unless the return is due to a defect or error on our part. In such cases, we will bear the full return shipping cost
Please note that the time for the refund to appear in your account may vary depending on your bank or payment provider.
Exchange Policy
We offer free exchanges for standard (non-custom) products under the following conditions:
- Size Exchange: If the product does not fit correctly, you may exchange it for a different size of the same product, subject to availability
- Colour Exchange: If you wish to exchange for a different colour of the same product, we will process the exchange subject to availability
- Exchange Window: Exchange requests must be made within 7 days of delivery
- Product Condition: The product must be in original, unworn, unwashed condition with all tags intact
- Shipping: We cover the shipping cost for the first exchange. Additional exchanges may incur shipping charges
To initiate an exchange, contact our support team with your order number and the desired replacement details.
Damaged or Defective Items
If you receive a product that is damaged during shipping or has a manufacturing defect, we will resolve the issue promptly:
- Contact us within 48 hours of delivery with your order number, clear photographs of the damage or defect, and a description of the issue
- Do not discard the packaging or the product until the claim is resolved
- After verification, we will offer a free replacement or a full refund at your choice
- Return shipping for defective or damaged items will be arranged and paid for by Arvind Industries
- Replacements for defective items will be dispatched on priority within 2-3 business days of return receipt
Bulk Order Returns
For bulk orders, return and refund terms may differ based on the order agreement. Generally:
- Partial returns may be accepted for defective items within the bulk shipment
- A quality check report must be submitted within 7 days of receiving the bulk order
- Replacement of defective units will be prioritised and dispatched at no additional cost
- For return of the entire bulk order, specific terms outlined in the order agreement will apply
Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a return or exchange, please contact us:
Last updated: March 2026
